Consumer FAQs:

Can I use coupons more than once?

Coupons are intended to be redeemed only once, but we do not remove coupons from the wallet due to the possibility of lost coupons or printing problems. Every coupon printed from Couponfield has a unique Authentication ID, a social security of sorts. Any re-prints will have the same Authentication ID as the original. If a business is tracking authentication codes, they should be able to prevent repeated use.

I saw a coupon on the site yesterday, and now it's not there. The expiration date wasn't any time soon. What happened?

Businesses can set up coupons to be automatically removed from the site at any time. Besides a set "end date" for having the coupon removed, businesses can also suppress a coupon after it has been printed a certain number of times. The best hope is to check again the following day, to see if the offer has been refreshed following a daily limit. If you're still looking for a specific offer, please describe it in an email to Hello@Couponfield.com, and we'll see what we can do for you.

My favorite businesses are not on Couponfield. Can I recommend them?

We have a separate Contact Us form for exactly for that purpose at www.couponfield.com/ContactCouponfield.aspx. Please provide as many details as possible, and we will approach them about putting their offers on Couponfield. Our outreach effort is far more powerful as a result of your recommendation (saying "your customers have been asking" is much better than a completely anonymous request).

Is there an alerting service for new coupons, or coupons from my favorite businesses?

Not yet, but this is planned for Winter 2009.

I printed a coupon from Couponfield, and it wasn't accepted by the business. What can I do?

Please contact us at compliance@couponfield.com and we will get in touch with the business in question. Couponfield only distributes offers —we cannot guarantee the availability of any offer— but we can contact the business in question and remove their offers if they continue to not honor them.

How long will coupons remain in My Wallet?

Coupons will remain the wallet until you delete them or they expire.

Is my privacy safe?

Absolutely, we are genuinely committed to your privacy. In fact, Couponfield does not even wish to know the names or addresses or phone numbers of its consumer users. Providing an email address is optional, and if you do provide one, it will never be shared with any third party, for any reason. All that we ask in our consumer sign-up is birthday, gender and zip code, with optional questions for email and household income range (it's a big help for us to know, but we understand if you'd rather not share). We report on aggregated demographic usage, primarily in the reports available to businesses posting coupons. This aggregated demographic information is highly valuable for businesses to better understand their market. We heartily thank you for honest gender/age/zip code answers.

Business FAQs:

Is this just a free trial, or a free "basic package" with the intention of charging at a later date?

Our service will always be free to businesses. Businesses will always be able to post unlimited numbers of coupons (though we reserve the right to remove offers of dubious consumer value that may "clutter" the site), review their reports, and utilize all of the advanced functionality of the site, all for free, for as long as Couponfield is in business. Period. End of story.

Can I pay to get my coupons listed at the top of the site?

No. At Couponfield, all businesses are treated equally regardless of size or resources. The sole factor in the ordering of coupons in a list is the zip code proximity, followed by date of post.

Looking for ways to make your offer stand out? Our Coupon Research Center offers tips and pointers for creating unique offers.

I offer coupons, but only to those individuals who sign up to receive promotional newsletters and/or sign-up to join my Savings Club. Do I have a similar option with Couponfield?

Not yet, but a similar option is planned for no later than Spring 2010.

What about webcodes/promo codes for internet stores, or the online component of my "brick and mortar" business?

We're happy to take those, simply enter a description that contains the promotional code. At this time, we are not offering active links or any reporting tools to enhance webcodes. We're expecting to roll out that functionality in Spring, 2010.

Can I set up coupons with auto-renewing expiration dates?

Not yet, but this is planned for Winter 2009.

What about coupons that are not discounts off my product or services, but promissory certificates to charities, i.e., "Bring this coupon in and buy one pizza, and we'll donate 50 cents to the Boys and Girls Club"?

At this time, Couponfield will not be able to handle the distribution of funds to the charities themselves and will not be able to provide any certification that a business did (such contributions are on an honor system), but we're planning on adding this functionality. Charity drives fit right into our vision of what a community-oriented coupon site should be.

Will other companies be able to see the performance data of my coupons?

Absolutely not, we protect your privacy. General coupon statistics, stripped of any information that would indicate or suggest the identity of any individual business, may be reported in aggregate, but at no time will your personal information be shared, for any purpose. For more information, please see the Terms and Conditions.

Your terms and conditions indicate that you can remove any posting for containing "inappropriate content". What is meant by this?

If we are suspicious of a potential problem, such as a "bait and switch" offer or another general scheme, we will remove the item(s) in question. While Couponfield is not liable for any posted offers, we make every reasonable effort to protect consumers from questionable businesses.

Will you be adding customer reviews?

The internet is swimming in sites for business reviews, and at this time, a review feature is not being planned for Couponfield. If a more credible way of collecting reviews becomes available (i.e., confirming that the reviews are posted by actual customers/buyers, not owners/friends or competitors), then this decision may be reconsidered.

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